ALDO FEMAT. Effective immediately – Last updated on September 18, 2024. For more information, please contact Customer Service at hi@aldofemat.com or call 800 004 6636, Monday through Friday from 9:00 AM to 8:00 PM.
This Privacy Policy (Policy) describes how Aldo Femat (hereinafter, “ALDO FEMAT”, “we”, “our”), RFC AUFA911228GYA, with commercial registration at ITESO #125, Colonia Villas Universidad, C.P. 48290, Puerto Vallarta, Jalisco, Mexico, handles the personal information we collect on www.aldofemat.com (the “Site”).
We will understand that our customers have given us their express consent for the processing of their personal data when they voluntarily provide us with their personal data through the Site, by email, or any other means through which they have provided their personal data. ALDO FEMAT will have the responsibilities and functions established in the Federal Law on the Protection of Personal Data Held by Private Parties. We may modify this Privacy Policy when appropriate. When we do, we will post the changes through our Site.
This may include your name, postal address, phone number, or email address. For example, we might collect this information if you register for an online account or participate in an event. We might also collect contact information if you complete a customer information form.
For example, we may collect your credit card number, billing, and shipping address when you purchase merchandise on our Site.
We may collect information you post in a public space on our Site, such as when you leave a product review. We may also collect information when you send us a message via email, www.aldofemat.com, or similar functions on the Site, or when you enter a promotion.
We may collect information you post on our social media pages. We may also obtain data from your social media profile and content posted on your page.
We may collect your date of birth, age, gender, and postal code. We may also collect information that identifies you and relates to your hobbies, interests, and purchasing behavior.
We may collect information about the purchases you make online, including the products you purchased and their prices.
For example, we may collect the type of device you use to access our Site. We may also collect your device identifier, IP address, or the operating system you use.
For example, we may collect precise location information from your device. This may include details about your exact location when you use our Site.
For example, if you create an account or make a purchase on our Site, we collect your information. We also collect data if you sign up to receive promotional emails or interact with our social media profiles.
For example, our business partners may provide us with information about you.
For example, we may combine information we collect offline with information we collect through our Site. Additionally, we may combine data we obtain from the different devices you use to access our Site and information we receive from third parties with the information we already have about you.
We may use your information to improve our Site, products, and services. We may also use it to personalize your experience with us and tailor our marketing activities to your needs and interests.
For example, we use your information to process your order and ship the items to you. We may also use it to send you the information you request. Additionally, we may use your information to provide you with our connected product services.
We may use information to protect our company, our customers, associates, and our Site. We also use it to manage and enforce accounts, as well as to protect against fraud.
For example, we may use your information to contact you about new products and special offers we consider valuable. These may include offers or products from third parties we believe might interest you. We and our partners may engage in interest-based advertising, using information collected across multiple websites, devices, or other platforms. We may contact you by phone, email, or text messages, and we may also use other means as they become available.
We may contact you about changes to our Site or service updates. We may also contact you regarding your feedback, this Policy, or the Terms of our Site.
For example, we use information to maintain transaction records and other business documents for as long as we deem necessary. We also use it for internal purposes, such as administration and auditing. Additionally, we use information to comply with legal, insurance, and processing requirements. We will use information as permitted by law, even if we have notified you previously. In some circumstances, we may request your consent, for example, when we are legally required to do so.
For example, we share information with vendors who send emails on our behalf. We may also share personal information with service providers who help us operate our Site or manage promotions.
This includes laws outside of Mexico that may apply to us. For example, we share information to respond to a court order or subpoena. We may also share it if requested by a government agency or investigative body. We might share information when investigating potential fraud we believe has occurred during a sweepstakes or promotion.
We may share information with third parties as described in this Privacy Policy, but we do not sell or will not sell your personal information to third parties.
You have certain choices about how we use your information. Some choices you make are browser- and device-specific.
You can opt out of receiving our marketing communications. To stop receiving promotional emails, follow the instructions included in those emails. Please note that you will continue to receive transactional messages, such as information about your account and responses to your inquiries.
This Site, where the Privacy Policy is located, is intended for adults. We do not knowingly collect personally identifiable information from children under 16 years of age. If you are a parent or legal guardian and believe your child has provided us with information, you can email us through the “PERSONALIZED SUPPORT” section in the bottom right corner of the Site www.aldofemat.com. Please mark your inquiries as “Information Request”.
The internet and stored information are not 100% secure. We cannot guarantee that your personal information stored or sent to us is completely secure. We encourage you to exercise caution. We use reasonable procedures and practices to safeguard the personal information under our control. A username and password are required to access certain areas of our Site. It is your responsibility to protect your username and password.
For example, this may include social media sites. This Policy does not apply to those third-party sites. We strongly recommend that you review the privacy policies of all third-party sites you visit to understand how they handle your personal information. We are not responsible for the practices of third parties.
The information we or our providers maintain may be stored, processed, or accessed both within and outside of Mexico. You understand and agree that we may transfer your information to Mexico or other countries, and the laws of those places may not offer the same level of protection as those in your country. This Site is subject to the laws of Mexico. In Mexico, local laws may allow the government and law enforcement to access your information, which may differ from the laws in your country.
From time to time, we may modify our Privacy Policy. We will notify you of any significant changes as required by law. We will post an updated copy on our Site. We recommend checking this page to stay informed of updates.
This file is available at our offices. Our authorized employees and agents have access to your information to fulfill their job requirements. To request access to your personal information or to have it corrected, you can write to us at: hi@aldofemat.com.
You may revoke your consent at any time through the exercise of your “ARCO” rights.
ALDO FEMAT records IP addresses and uses cookies and similar technologies that allow us to recognize you, personalize your experience, and gather information about how visitors access the Site.
The ALDO FEMAT Site sends only the following types of cookies to your mobile device:
These cookies are essential for providing the services available through the Site and for using some of its features, such as accessing secure areas. Without these cookies, it would not be possible to use the services you have requested, such as shopping pages and secure login accounts.
These cookies serve various functions related to the presentation, performance, and functionality of the Site. Their primary purpose is to enhance visitors’ experience and enjoyment. For example, some of these cookies allow you to choose the language, product, or other Site preferences.
These cookies are used to collect information about how visitors use the Site. The information collected does not identify any individual visitor, as it is aggregated data. It includes the number of visitors to our Site, the sites that referred them here, and the pages they have visited. We use this information to ensure the Site operates efficiently, to obtain general demographic data, and to monitor the level of activity on the Site.
When you visit our Site or click on advertisements or promotional areas, these cookies are used to deliver the most relevant ads based on your interests. They are also used to limit the number of times you see an ad and to help us evaluate the effectiveness of advertising and promotions.
These cookies allow users to share pages and content through third-party social media and other platforms. The companies operating these cookies may also use your information to deliver personalized advertising on other sites.
The retention period may vary depending on the specific purpose of the processing. For online product sales and related activities, your personal data will be retained for the entire duration of the contractual relationship and for 10 (ten) years after its termination, except for Site Account registration and the use of confidential services for registered users (e.g., wishlist, my orders, purchases, etc.), for which your personal data will be retained until you request the deletion of your account. When ALDO FEMAT processes your personal data for personalized marketing or profiling purposes, it will be retained for a period of 7 (seven) years from the moment you provide your consent for the aforementioned purposes, leading to a data protection impact assessment conducted at ALDO FEMAT, with the participation of its Data Protection Right. For general marketing activities, ALDO FEMAT will retain your data until you request its deletion, revoke your consent, or object to the processing. ALDO FEMAT will delete your data when 4 (four) years have passed since your last interaction with the Site.
In the event of a legal or administrative dispute, your personal data will be retained for the time necessary for ALDO FEMAT or a third party to seek legal protection of a right, or within the limits imposed by the legal or administrative authority.
You have the right to request access to your personal information that we are processing and that we maintain in our files. To request the correction, modification, or update of inaccurate, outdated, or incorrect data, you can do so at any time. In some circumstances, you have the right to request the cancellation or deletion of your personal information or to restrict its use and disclosure. Likewise, you may revoke the consent you have given for its processing, when possible. You have the right to object to the processing of your personal information in certain cases. In particular, you may request that we not send you direct marketing communications at any time; however, please note that we may continue to send you service-related communications, i.e., non-marketing communications, such as emails with updated information about the status of your orders. If you wish to exercise any of these rights, you can write to us at the address indicated below in the “PERSONALIZED SUPPORT” section. The deadlines for addressing inquiries regarding the ARCO rights exercised by the Customer will be met in accordance with the legal deadlines established by applicable legislation. You may opt out of marketing communications sent by email at any time by sending us an email to hi@aldofemat.com.